

Carriere in Limburg
Functie beschrijving
For our global technical sales division within ROCKWOOL, we are looking for an international Customer Service employee for 30 to 36 hours per week. Our customer service hubs for the European market are located in Netherlands (Roermond) Denmark (near Copenhagen), Italy (Milan) and France (Paris). At our location in Roermond, where our export customer service team is also located, we are looking for an experienced customer service employee to coordinate the German and Austrian market. Within this role you represent Rockwool-TI and are a main point of contact for our German and Austrian customer base and you make sure customer needs and expectations are taken care of in the best possible way, always with the best interest of the customer in mind.
Because you operate in an international environment a good command of the English language is just as important as a fluency in the German language.
Do you see a challenge in a position where you handle all tasks within the role of customer service from order to cash including aftersales and complaints handling and built a real relationship with our customers in an international environment? Then please respond to this challenging vacancy.
What will you be doing?
- Providing advice, support and after-sales services to our customers via email and on the phone;
- Implement, process, monitor and administratively handle customer orders in SAP;
- Aligning with the logistics and production departments on production and delivery times;
- Complaint handling including registration and internal follow-up;
Where will you work?
You will join our technical sales division, which specialises in insulation for customers worldwide in the process industry and the marine and offshore segment and is currently orienting itself towards new (green) markets (think of substations at wind farms and CO2 storage at sea or solar power plants). Your workplace is in Roermond where another 18 direct colleagues from the technical sales division work. The other 70 colleagues with 20 different nationalities are spread around the globe. From Roermond, you and your colleagues will ensure that the requests for help from our international customers are dealt with properly, efficiently and to the customer’s satisfaction. The team does not evade complex issues either and together we ensure a good solution. Working from home is possible for a maximum of one day a week. You report to the Customer Service Manager Europe also located in Roermond and with whom you are in close contact.
For more than 80 years, we have been the world market leader in making and selling stone wool solutions. Of course, we don’t do this alone! We do it together with more than 12,000 ROCKWOOL colleagues worldwide, 1,200 of whom work at our Roermond site. Working at ROCKWOOL means working with security. As an employer that has been profitable for 30 years, this goes beyond a good salary and attractive conditions. At ROCKWOOL you stand in your strengths, work in a robust environment on fantastic stone wool products, and we encourage you to make the most of your ambitions and interests.
Functie eisen
- Strong communicator and an excellent command of the English and German languages in word and writing is required. Dutch, French and/or other languages are an advantage;
- A high degree of service orientation and maximum customer focus;
- Several years of work experience in a customer service environment.
- Good knowledge of SAP and experience in an international B2B environment is an advantage;
- You are available 30 to 36 hours a week.
Wij bieden
Besides a permanent contract from day one, a good basic salary, we offer attractive fringe benefits with a collective pension scheme, holiday allowance, travel allowance and a 13th month. ROCKWOOL encourages a healthy lifestyle and vitality for our employees through our bicycle plan, home working policy and offering discounts on your gym membership. You will receive 25 regular holidays and build up an additional 26 paid leave days (based on full-time employment), allowing plenty of time for relaxation alongside work. ROCKWOOL guarantees a good working atmosphere with an active staff association and of course the opportunity to buy our own products at a reduced rate.
Overige opmerkingen
This is how you apply
We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
We look forward to receiving your application! Please respond via the application button and we will be happy to engage with you. We will reply to your application as soon as possible. If you have any questions, please contact our Corporate Recruiter Mitchell Krause directly on
+31 6 15602439 or email Mitchell.krause@rockwool.com.
Het bedrijf
ROCKWOOL B.V. maakt deel uit van de ROCKWOOL Group. Als Benelux organisatie met 1 fabriek en 1.200 medewerkers leveren wij geavanceerde isolatiesystemen voor gebouwen.
Bij de ROCKWOOL Group willen wij het leven van iedereen die met onze oplossingen in aanraking komt verrijken. Door onze expertise zijn we in staat een groot aantal belangrijke hedendaagse uitdagingen op het gebied van duurzaamheid en ontwikkeling aan te gaan – van reductie van energieverbruik en geluidsoverlast tot bescherming tegen brand, waterschaarste en overstromingen.
Ons productaanbod weerspiegelt de diversiteit van wereldwijde behoeften en helpt onze partners tegelijkertijd bij het verkleinen van hun CO2-voetafdruk.
Steenwol is een veelzijdig materiaal en vormt de basis van al onze bedrijven. Met ongeveer 11.700 enthousiaste collega’s in meer dan 39 landen zijn wij wereldmarktleider op het gebied van steenwoloplossingen – van bouwisolatie tot akoestische plafonds, van externe gevelbekledingsystemen tot oplossingen voor glastuinbouw, van speciaal geëngineerde vezels voor industrieel gebruik tot isolatie voor de procesindustrie, scheepvaart en offshore.