Host – Global Blue – Roermond

Global Blue

We are looking for a Host for a part time position , for our new Refund site at McArthur Glen Roermond. As a Host, you’ll play a vital role in welcoming and assisting international shoppers to obtain their Tax refunds at the McArthur Glen Roermond outlet.

We are seeking a dedicated and detail-oriented individual to join our team. In this role you will be responsible for providing an excellent customer service to our international Travelers on daily basis. You will assist the Travelers to obtain their refund quickly, the refunding process and promote the payment targets for specific campaigns.

Main duties and responsibilities

  • Delivering professional customer experience with various Travelers
  • Assisting Travelers using the Kiosks as main refunding target
  • Assisting Travelers using the refunding service desks
  • Supporting customer to successfully receive a VAT refund
  • Processing cash and non-cash transactions for eligible customers
  • Participating in Tax Free Form Recovery
  • Preferable skills and competencies

  • To be successful in the role you:
  • Have good customer and interpersonal verbal and oral communications skills and able to build sustainable relations and influence our partners
  • Have dedication to customer service and providing the best possible customer experience
  • Have fair knowledge on IT and POS systems, and good knowledge of MS Office products
  • Have good time management skills
  • Are fluent in Dutch and English, while Chinese and Russian are beneficial
  • Business Knowledge/Educational Background

  • High School degree
  • Experience in customer service or account management roles for 1-2 years
  • Experience in Financial Services, Luxury Fashion, Retail or Airport
  • Experience in face-to-face customer contact

    Global Blue pioneered the concept of Tax-Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers.

    The Group connects all stakeholders involved in the international shopping ecosystem, helping:

    • More than 29 million international shoppers receive a seamless and personalised shopping experience, enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in their home currency at a guaranteed best rate

    • More than 300,000 points of sale, including leading department stores and luxury brands, identify growth opportunities through smart data and intelligence solutions, increase footfall through data-driven marketing solutions and convert traffic into merchant revenue through innovative in-store technologies

    • More than 50 acquirers, at around 130,000 points of interaction, benefit from additional revenue streams and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value Payment Solutions

    • Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and compliant Tax-Free Shopping scheme

    Global Blue is listed on the NYSE under the ticker [GB].

    For more information, visit

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