Return-Rework Specialist – Mettler Toledo – Roermond

In this position, you will be working on site at our outsourced warehouse in Heijen, the Netherlands. You will fulfill a key position with the aim our complex return process (e.g. disassembly, ship to stock/vendor, scrapping, etc.) and rework services (e.g. labelling, reboxing, stacking) can be executed by our 3PL partner. Within the return and rework area you coordinate the 3PL return activities, align with the commercial businesses within Mettler Toledo (SBU/MO) about the returns, will solve issues, ensure first level support (SAP system / return operations), identify, implement and drive improvements.

Your main tasks will be: 

• Ensure seamless return/rework operations.

• First contact onsite support for return/rework issues, provide hands-on support and troubleshooting of system and operational issues.

• Work with the wider METTLER TOLEDO global network for 2nd and 3rd level support topics

• Perform process analysis and ensure identified improvements

• Conduct IT soft-/hardware improvements related to returns in collaboration with the 3PL and IT teams.

• Maintain the local IT network and troubleshoot if required.

• Ensure global alignment of used processes and tools

• Support and drive continuous improvement campaigns and trainings related to returns

• Develop, establish and maintain standards (SOPs, WIs) in a close cooperation between 3PL and METTLER TOLEDO

• You have a bachelor degree in logistics engineering, industrial engineering, electronics, mechanical engineering or another related subject.

• Minimum 2 years of work experience as an engineer within a logical, production environment or a supply chain environment. Preferable experience with return processing.

• IT knowledge of networks and related troubleshooting skills

• Understanding of business processes and technical demands.

• Experienced in stakeholders communication and collaboration with a 3PL partner   

• Continuous improvement and problem-solving skills 

• Knowledge of standard tools 8D/CAPA.

• Knowledge of SAP.

• Able to work with MS-Office (Outlook, Power Point and Excel). 

• English language skills speaking and writing (must). Dutch language skill is a plus. 

• Competitive package of working conditions.

• Pension plan

• 25 vacations days + 9 ADV

• Free parking and direct access to public transport

• You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.